Documents produced by the U.S. Office of Personnel Management (OPM), most by open government personnel in support of OPM's Open Government Plan

This dataset provides data at the national level for overall satisfaction of customers who have used one of the main methods for conducting business with the agency: in-person...

The MTA contracts with Transit Wireless WIFI (http://www.transitwirelesswifi.com) to provide WIFI access in its subway locations. Transit Wireless maintains location data where...

This dataset represents the 311 call for service requests which includes service request types and status.

This operations dashboard shows historic and current data related to this performance measure.The performance measure dashboard is available at 2.02 Customer Service...

A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO executives...

This dataset presents customer feedback metrics, including total number of customer complaints and commendations and feedback rates per 100,000 riders, for Subway, Bus,...

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of...

Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis,...

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for...

A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of...

Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.

This dataset is generated from the Customer Relationship Management System. This system allows the public to correspond to the MTA about complaints or commendations in a...

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for...

This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for...

Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis,...