@prefix dcat: <http://www.w3.org/ns/dcat#> .
@prefix dct: <http://purl.org/dc/terms/> .
@prefix foaf: <http://xmlns.com/foaf/0.1/> .
@prefix vcard: <http://www.w3.org/2006/vcard/ns#> .
@prefix xsd: <http://www.w3.org/2001/XMLSchema#> .

<https://data.amerigeoss.org/dataset/7f76cf7e-e320-4e9e-a404-73927d8264b9> a dcat:Dataset ;
    dct:description "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>" ;
    dct:identifier "6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d" ;
    dct:issued "2019-10-31T19:54:54.466991"^^xsd:dateTime ;
    dct:modified "2019-10-31T19:54:56.373779"^^xsd:dateTime ;
    dct:publisher <https://data.amerigeoss.org/organization/727dbdd5-3f98-4ac0-9d28-5e344558139b> ;
    dct:title "IT First Call Resolution Rate" ;
    dcat:contactPoint [ a vcard:Organization ;
            vcard:fn "nucivic" ;
            vcard:hasEmail <mailto:servicedesk@omes.ok.gov> ] ;
    dcat:distribution <https://data.amerigeoss.org/dataset/7f76cf7e-e320-4e9e-a404-73927d8264b9/resource/59a8f1ca-3c40-44b1-98bc-146d6ec730e4>,
        <https://data.amerigeoss.org/dataset/7f76cf7e-e320-4e9e-a404-73927d8264b9/resource/d4c17ce2-377e-41f1-85fc-3cc6174badb9> ;
    dcat:keyword "amerigeo",
        "amerigeoss",
        "ckan",
        "first-call-resolution",
        "geo",
        "geoss",
        "information-technology",
        "it",
        "national",
        "north-america",
        "service-desk",
        "united-states" .

<https://data.amerigeoss.org/dataset/7f76cf7e-e320-4e9e-a404-73927d8264b9/resource/59a8f1ca-3c40-44b1-98bc-146d6ec730e4> a dcat:Distribution ;
    dct:description "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>" ;
    dct:format "CSV" ;
    dct:issued "2021-08-07T14:58:37.265159"^^xsd:dateTime ;
    dct:modified "2025-11-22T23:29:15.326212"^^xsd:dateTime ;
    dct:title "Data - IT First Call Resolution Rate" ;
    dcat:accessURL <https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/5dd4be6d-1725-4174-a4a1-b311f8c7f015/download/data-it-first-call-resolution-rate.csv> ;
    dcat:mediaType "text/csv" .

<https://data.amerigeoss.org/dataset/7f76cf7e-e320-4e9e-a404-73927d8264b9/resource/d4c17ce2-377e-41f1-85fc-3cc6174badb9> a dcat:Distribution ;
    dct:description "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>" ;
    dct:format "CSV" ;
    dct:issued "2021-08-07T14:58:37.265166"^^xsd:dateTime ;
    dct:modified "2025-11-22T23:29:15.326728"^^xsd:dateTime ;
    dct:title "(C) - IT First Call Resolution Rate - Column Chart" ;
    dcat:accessURL <https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/38a26f14-5bd1-4bce-b780-706bc5a226cb/download/c-it-first-call-resolution-rate-column-chart.csv> ;
    dcat:mediaType "text/csv" .

<https://data.amerigeoss.org/organization/727dbdd5-3f98-4ac0-9d28-5e344558139b> a foaf:Agent ;
    foaf:name "US Migrating" .