(C) - IT First Call Resolution Rate - Column Chart
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
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Data Dictionary
Additional Information
| Field | Value |
|---|---|
| Data last updated | August 7, 2021 |
| Metadata last updated | November 22, 2025 |
| Created | August 7, 2021 |
| Format | CSV |
| License | License not specified |
| Datastore active | True |
| Has views | False |
| Id | d4c17ce2-377e-41f1-85fc-3cc6174badb9 |
| Mimetype | text/csv |
| Package id | 7f76cf7e-e320-4e9e-a404-73927d8264b9 |
| Position | 1 |
| State | active |