2.05 Online Service Satisfaction (summary)

This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.This page provides data for the Online Service Satisfaction performance measure. The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate.Additional Information Source: Community Attitude Survey ( Vendor: ETC Institute)Contact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey results  Publish Frequency: Annual  Publish Method: Manual  Data Dictionary

Data and Resources

Field Value
accessLevel public
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
identifier https://data.tempe.gov/maps/tempegov::2-05-online-service-satisfaction-summary
issued 2019-11-07T21:10:09.000Z
landingPage https://data.tempe.gov/maps/tempegov::2-05-online-service-satisfaction-summary
license https://creativecommons.org/licenses/by/4.0
modified 2021-10-29T22:18:16.785Z
publisher City of Tempe
resource-type Dataset
source_datajson_identifier true
source_hash c51b35d8767f2be92cbf7517126a7bfc394a472c
source_schema_version 1.1
Groups
  • AmeriGEOSS
  • National Provider
  • North America
Tags
  • amerigeo
  • amerigeoss
  • ckan
  • community-survey
  • customer
  • geo
  • geoss
  • national
  • north-america
  • online
  • online-service-satisfaction-pm-2-05
  • quality
  • registration
  • service
  • strong-community-connections
  • united-states
isopen True
license_id cc-by
license_title Creative Commons Attribution
license_url http://www.opendefinition.org/licenses/cc-by
maintainer TempeData
maintainer_email data@tempe.gov
metadata_created 2025-11-21T06:39:36.976068
metadata_modified 2025-11-21T06:39:36.976072
notes <p>This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means &quot;Very Satisfied&quot; and 1 means &quot;Very Dissatisfied&quot; (without &quot;don't know&quot; as an option).</p><p><br /></p><p>The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.</p><p><br /></p><p>This page provides data for the Online Service Satisfaction performance measure. </p><p><br /></p><p>The performance measure dashboard is available at <a href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/online-service-satisfaction-rate' rel='nofollow ugc' target='_blank'>2.05 Online Services Satisfaction Rate</a>.<br /></p><p><br /></p><p><p><b>Additional Information </b></p><p>Source: Community Attitude Survey ( Vendor: ETC Institute)</p><p>Contact: Wydale Holmes</p><p>Contact E-Mail: Wydale_Holmes@tempe.gov</p><p>Data Source Type: Excel and PDF</p><p>Preparation Method: Extracted from Annual Community Survey results  </p><p>Publish Frequency: Annual  </p><p>Publish Method: Manual  </p><p><a href='https://gis.tempe.gov/design/data-dictionary/2.05%20Online%20Service%20Satisfaction%20(summary)/' rel='nofollow ugc' target='_blank'>Data Dictionary</a><br /></p></p>
num_resources 4
num_tags 16
title 2.05 Online Service Satisfaction (summary)