911 Behavioral Health Diversion

On June 16, 2021, the City of Baltimore launched a 911 Diversion Pilot in collaboration with a community-based service provider, Baltimore Crisis Response, Inc. (BCRI), to divert two behavioral health call types to start: PSYCH ALERT (non-suicidal and alert) and SUIC ALERT (suicidal and alert). The central mission of the 911 Behavioral Health Diversion project is to match individuals to the most appropriate and available resource. Individuals experiencing a behavioral health crisis will be connected to a crisis hotline staffed 24/7 by trained mental health professionals. Co-response occurs when patients are connected to the crisis line and there is some degree of response by BPD or BCFD resources.   Although the 911 Diversion Pilot is an immediate step, the City intends to expand 911 diversion beyond behavioral health responses – such as considering improved use of peer supports, housing opportunities, and community-based youth diversion.

Data and Resources

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identifier https://data.baltimorecity.gov/datasets/baltimore::911-behavioral-health-diversion
issued 2022-01-19T22:27:04.000Z
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metadata_created 2025-11-22T00:23:46.875713
metadata_modified 2025-11-22T00:23:46.875717
notes <div>On June 16, 2021, the City of Baltimore launched a 911 Diversion Pilot in collaboration with a community-based service provider, Baltimore Crisis Response, Inc. (BCRI), to divert two behavioral health call types to start: PSYCH ALERT (non-suicidal and alert) and SUIC ALERT (suicidal and alert).</div><div> </div><div>The central mission of the 911 Behavioral Health Diversion project is to match individuals to the most appropriate and available resource. Individuals experiencing a behavioral health crisis will be connected to a crisis hotline staffed 24/7 by trained mental health professionals. Co-response occurs when patients are connected to the crisis line and there is some degree of response by BPD or BCFD resources.  </div><div> </div><div>Although the 911 Diversion Pilot is an immediate step, the City intends to expand 911 diversion beyond behavioral health responses – such as considering improved use of peer supports, housing opportunities, and community-based youth diversion.</div>
num_resources 4
num_tags 10
title 911 Behavioral Health Diversion