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Customer Help And Information Program
Stores information about the accuracy of work processed by the 800# agents. -
Appointment System Management Information
Provides management information reports for Appointment/Leads/800#. -
Sextant Contact Center Analytics
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions. -
Unified ICM/Unified CCE Databases
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and...