Unified ICM/Unified CCE Databases

Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The local database also contains tables of real-time information that describe activity at the callcenters. Historical information is stored in the central database.

Data and Resources

This dataset has no data

Field Value
accessLevel non-public
accrualPeriodicity R/P1D
bureauCode {016:00}
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
identifier US-GOV-SSA-564
license https://www.usa.gov/government-copyright
modified R/P1D
old-spatial All SSA TSCs and PSCs,nationwide
programCode {016:000}
publisher Social Security Administration
resource-type Dataset
rights The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed
source_datajson_identifier true
source_hash 4bf4854f7155f6b9a0bce8fc919abed5b24ca468390e8349bc631b9280f1189e
source_schema_version 1.1
Groups
  • AmeriGEOSS
  • National Provider
  • North America
Tags
  • 800
  • AmeriGEO
  • AmeriGEOSS
  • CKAN
  • GEO
  • GEOSS
  • National
  • North America
  • United States
  • call-center
  • care-2020
  • management-information
  • n8nn
  • social-security
  • social-security-administration
  • ssa
  • telephone-system
  • unified-cce
  • unified-icm
isopen False
license_id other-license-specified
license_title other-license-specified
maintainer Open Data
maintainer_email Open.Data@ssa.gov
metadata_created 2025-09-24T22:18:49.552667
metadata_modified 2025-09-24T22:18:49.552677
notes Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The local database also contains tables of real-time information that describe activity at the callcenters. Historical information is stored in the central database.
num_resources 0
num_tags 19
title Unified ICM/Unified CCE Databases