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State of Services Report
A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO executives... -
MTA Access-A-Ride Call Center Performance: Beginning 2016
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered. -
MTA Access-A-Ride Customer Experience: 2018 to 2020
Customer Experience measures trip results against multiple standards. -
CX Data Collection Details
The detailed reports for each CX Data Collection -
Services
A list of HISP Services -
CX Data Collections
A list of quarterly CX Data Collections going back to 2021