MTA Access-A-Ride Call Center Performance: Beginning 2016

Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.

Data and Resources

Field Value
accessLevel public
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_@id https://data.ny.gov/data.json
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
identifier https://data.ny.gov/api/views/6r5t-chrj
issued 2022-01-20
landingPage https://data.ny.gov/d/6r5t-chrj
modified 2022-07-29
publisher data.ny.gov
resource-type Dataset
source_datajson_identifier true
source_hash 84d29b08e71ca7ae66384be4f93be5ba9fc3f198
source_schema_version 1.1
theme {Transportation}
Groups
  • AmeriGEOSS
  • National Provider
  • North America
Tags
  • aar
  • access-a-ride
  • amerigeo
  • amerigeoss
  • call-center
  • ckan
  • customer-experience
  • customer-service
  • geo
  • geoss
  • national
  • north-america
  • paratransit
  • united-states
isopen False
license_id notspecified
license_title License not specified
maintainer NY Open Data
maintainer_email no-reply@data.ny.gov
metadata_created 2025-11-20T21:42:30.918867
metadata_modified 2025-11-20T21:42:30.918870
notes Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
num_resources 4
num_tags 14
title MTA Access-A-Ride Call Center Performance: Beginning 2016