Electric Utility Discount Program By Year

Qualifying utility customers receive waivers and discounts on their utility bills. The City of Austin has one of the most generous Customer Assistance Programs in the nation. Utility bill discounts are a key component of the program. They are provided to customers already receiving benefits through a variety of federal, state, county or city assistance programs. In February 2014, the Austin City Council voted to expand the discount program to 45,000 customers a year. Additionally, in 2015 the Austin City Council voted to no longer have a waitlist as well as include Veterans Affairs Supportive Housing (VASH) vouchers as a qualifier.

Customers who qualify for utility bill discounts are receiving an average of $792 per year per family, $248 of which comes from Austin Energy. Total utility bill savings for the recipients is over $18 million annually. Below is a summary of electric account savings only.

Data and Resources

Field Value
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issued 2018-12-04
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Groups
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  • National Provider
  • North America
Tags
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  • amerigeoss
  • ckan
  • customer-assistance-program
  • discount-program
  • electric-utility
  • electric-utility-discount
  • geo
  • geoss
  • national
  • north-america
  • united-states
isopen False
license_id notspecified
license_title License not specified
maintainer Austin Energy
maintainer_email no-reply@data.austintexas.gov
metadata_created 2025-11-23T00:19:39.854143
metadata_modified 2025-11-23T00:19:39.854147
notes Qualifying utility customers receive waivers and discounts on their utility bills. The City of Austin has one of the most generous Customer Assistance Programs in the nation. Utility bill discounts are a key component of the program. They are provided to customers already receiving benefits through a variety of federal, state, county or city assistance programs. In February 2014, the Austin City Council voted to expand the discount program to 45,000 customers a year. Additionally, in 2015 the Austin City Council voted to no longer have a waitlist as well as include Veterans Affairs Supportive Housing (VASH) vouchers as a qualifier. Customers who qualify for utility bill discounts are receiving an average of $792 per year per family, $248 of which comes from Austin Energy. Total utility bill savings for the recipients is over $18 million annually. Below is a summary of electric account savings only.
num_resources 4
num_tags 12
title Electric Utility Discount Program By Year