Louisville Metro KY - Metro 311 Service Requests 2010

For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.The city o f Louisville adheres to the Open311.org  Data Standards Data DictionaryField nameField descriptionservice_request_idThe unique ID of the concern created by the system.requested_datetimeThe date and time the SR was made.updated_datetimeThe date and time the SR was last modifiedclosed_datetimeThe date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.statusAn indicator of the current state of the SR.sourceHow the SR was received.service_nameThe name of the SR typedescriptionA description of the SR submitted.agency_responsibleThe agency responsible for addressing the SR.addressThe location of the concern.council_districtcouncil district of the locationlongitudeLongitude of the location, using the WGS84 projection.latitudeLatitude of the location, using the WGS84 projection.

Data and Resources

Field Value
accessLevel public
bureauCode {010:86,010:04}
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
identifier https://www.arcgis.com/home/item.html?id=1e9d09c8b4b74656b67805d63ea8346b&sublayer=0
issued 2022-03-28T13:53:53.000Z
landingPage https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-metro-311-service-requests-2010
license https://louisville-metro-opendata-lojic.hub.arcgis.com/pages/terms-of-use-and-license
metadata_type geospatial
modified 2022-06-18T23:57:30.568Z
old-spatial {{extent:computeSpatialProperty}}
platform ArcGIS Hub
programCode {015:001,015:002}
publisher Louisville/Jefferson County Information Consortium
resource-type Dataset
source_datajson_identifier true
source_hash a1ea3fdc3eed7586d6e92d84ceec0c2b112316656e397037e53c310abc3bdef5
source_schema_version 1.1
summary Metro311 Service Requests for 2010, generated not only by Metro311's reporting system, but citizens at large via Metro311's web and mobile options. Based off the proposed GeoReport Bulk specification for Open 311 and work by The Center for Government Excellence. Data is static.
theme {geospatial}
Groups
  • AmeriGEOSS
  • National Provider
  • North America
Tags
  • 311-calls
  • 311-services
  • AmeriGEO
  • AmeriGEOSS
  • CKAN
  • GEO
  • GEOSS
  • National
  • North America
  • United States
  • city-management-and-performance
  • community
  • historical
  • jefferson-county
  • kentucky
  • louisville
  • louisville-metro
  • louisville-metro-ky
  • metro-311
isopen False
license_id other-license-specified
license_title other-license-specified
maintainer LouisvilleMetro
maintainer_email opendata@louisvilleky.gov
metadata_created 2025-09-24T04:47:26.492689
metadata_modified 2025-09-24T04:47:26.492700
notes <div>For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.</div><div><br /></div><div><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'>The city o f Louisville adheres to the Open311.org  <a href='https://wiki.open311.org/GeoReport/bulk' target='_blank' rel='nofollow ugc noopener noreferrer'>Data Standards</a> </p><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'><b>Data Dictionary</b></p><table style='color:rgb(0, 0, 0); font-size:medium; border-collapse:collapse; width:530pt;' width='707'><tbody><tr height='20' style='height:15pt;'><td height='20' style='padding-top:1px; padding-right:1px; padding-left:1px; font-weight:700; font-family:&quot;Aptos Narrow&quot;, sans-serif; border:0.5pt solid black; text-align:center; background:rgb(255, 192, 0); width:121pt; height:15pt;' width='161'>Field name</td><td style='padding-top:1px; padding-right:1px; padding-left:1px; font-weight:700; font-family:&quot;Aptos Narrow&quot;, sans-serif; border:0.5pt solid black; text-align:center; background:rgb(255, 192, 0); width:410pt;' width='546'>Field description</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border-top:none; border-right:0.5pt solid black; border-bottom:0.5pt solid black; border-left:0.5pt solid black; border-image:initial; width:121pt; height:15pt;' width='161'>service_request_id</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border-top:none; border-right:0.5pt solid black; border-bottom:0.5pt solid black; border-left:0.5pt solid black; border-image:initial; width:410pt;' width='546'>The unique ID of the concern created by the system.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>requested_datetime</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>The date and time the SR was made.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>updated_datetime</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>The date and time the SR was last modified</td></tr><tr height='58' style='height:43.5pt;'><td height='58' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:43.5pt;' width='161'>closed_datetime</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>status</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>An indicator of the current state of the SR.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>source</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>How the SR was received.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>service_name</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>The name of the SR type</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>description</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>A description of the SR submitted.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>agency_responsible</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>The agency responsible for addressing the SR.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>address</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>The location of the concern.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>council_district</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>council district of the location</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>longitude</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>Longitude of the location, using the WGS84 projection.</td></tr><tr height='20' style='height:15pt;'><td height='20' style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:121pt; height:15pt;' width='161'>latitude</td><td style='text-align:center; padding-top:1px; padding-right:1px; padding-left:1px; border:0.5pt solid black; width:410pt;' width='546'>Latitude of the location, using the WGS84 projection.</td></tr></tbody></table></div>
num_resources 11
num_tags 19
title Louisville Metro KY - Metro 311 Service Requests 2010