Utility Customer Service Performance Indicators: Beginning 2009

Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies.

Data and Resources

Field Value
accessLevel public
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_@id https://data.ny.gov/data.json
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
identifier https://data.ny.gov/api/views/rnus-dqn7
issued 2020-11-12
landingPage https://data.ny.gov/d/rnus-dqn7
modified 2025-02-24
publisher State of New York
resource-type Dataset
source_datajson_identifier true
source_hash df48c2db1310706d76fc646ecaa3d552256d271218dc127aeadff57aae725ece
source_schema_version 1.1
theme {"Energy & Environment"}
Groups
  • AmeriGEOSS
  • National Provider
  • North America
Tags
  • AmeriGEO
  • AmeriGEOSS
  • CKAN
  • GEO
  • GEOSS
  • National
  • North America
  • United States
  • customer-service
  • performance-indicators
  • service-quality
isopen False
license_id notspecified
license_title License not specified
maintainer Open Data NY
maintainer_email opendata@its.ny.gov
metadata_created 2025-09-23T15:02:47.665466
metadata_modified 2025-09-23T15:02:47.665472
notes Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies.
num_resources 4
num_tags 11
title Utility Customer Service Performance Indicators: Beginning 2009