Field Office Telephone Service - Monthly National Answer Rate and Busy Rate

This dataset provides information at the national level by month for federal fiscal year 2013 onward for answer rate and busy rate for calls to our field offices. The data does not include calls that were abandoned while waiting in queue without representative service or overflow calls, which are those callers who wait in queue over the 15 minute maximum wait time without representative service.

Data and Resources

Field Value
accessLevel public
accrualPeriodicity R/P1M
bureauCode {016:00}
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
describedBy https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html#dataDictionary
identifier US-GOV-SSA-1414
license https://creativecommons.org/publicdomain/zero/1.0/
modified R/P1M
old-spatial US
programCode {016:000}
publisher Social Security Administration
references {https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html}
resource-type Dataset
source_datajson_identifier true
source_hash 0e12e982d37613e3ea3e517cf795a8fb3184f772
source_schema_version 1.1
spatial {"type":"Polygon","coordinates":[[[-124.733253,24.544245],[-124.733253,49.388611],[-66.954811,49.388611],[-66.954811,24.544245],[-124.733253,24.544245]]]}
temporal R/2012-10-01/P1M
Groups
  • AmeriGEOSS
  • National Provider
  • North America
Tags
  • abandoned-calls
  • amerigeo
  • amerigeoss
  • answer-rate
  • busy-rate
  • ckan
  • field-office-telephone-service
  • fone
  • geo
  • geoss
  • national
  • north-america
  • phone-service
  • social-security-administration
  • ssa
  • united-states
isopen True
license_id cc-zero
license_title Creative Commons CCZero
license_url http://www.opendefinition.org/licenses/cc-zero
maintainer Open Data
maintainer_email Open.Data@ssa.gov
metadata_created 2025-11-22T15:24:39.309781
metadata_modified 2025-11-22T15:24:39.309787
notes This dataset provides information at the national level by month for federal fiscal year 2013 onward for answer rate and busy rate for calls to our field offices. The data does not include calls that were abandoned while waiting in queue without representative service or overflow calls, which are those callers who wait in queue over the 15 minute maximum wait time without representative service.
num_resources 2
num_tags 16
title Field Office Telephone Service - Monthly National Answer Rate and Busy Rate