Patient Advocate Tracking System (PATS)

The Patient Advocate Tracking System (PATS) is a centralized, web based application that records and tracks instances of patient compliments and complaints concerning their care at VA health care facilities. These instances of patient contacts may come from a variety of sources including the patient, family members, congressional members and/or Veterans service organizations on behalf of the Veterans receiving care at VA facilities. This database provides a menu of reports that can be used to track and trend data across Veterans Integrated Service Networks (VISNs). Reports of contact allow the Patient Advocate to trend compliments and complaints, and ensure that issues raised are resolved. The reports include data such as patient demographics, date of contact, method of contact, who made the contact, issues involved, what service was involved, resolution date and resolution status. Data is collected from Veterans Affairs Medical Centers and sent to the VHA Support Service Center (VSSC) where the data is maintained and reports created.