2.21 Availability of City Information (summary)

Summarized responses to the Customer Treatment Satisfaction question in the Annual Community Survey. Results are shown starting with the 2017 survey, with the exception of 2015, when no survey was completed. Survey results shown in this table are without "don't knows" as an option.The Annual Community Survey question that relates to this performance measure is: “Satisfaction with Availability of City Information” Please rate your satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.This page provides data for the Customer Treatment Satisfaction performance measure.The performance measure dashboard is available at 2.21 Availability of City Information.Additional InformationSource: Community Attitude Survey ( Vendor: ETC Institute)Contact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey resultsPublish Frequency: AnnualPublish Method: ManualData Dictionary