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ASEP- Personal dedicado a los Servicios de Telecomunicaciones y Centros de Ll...
Indicador del personal dedicado a los servicios de telecomunicaciones y centro de llamadas para uso comercial (call center) desde al año 2016 al 2023 estimado. -
NYCHA Customer Contact Centers
The customer contact center locations, phone numbers and schedules -
Call Center Metrics for the Health Service System
This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance.... -
Sextant Contact Center Analytics
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions. -
MTA Access-A-Ride Call Center Performance: Beginning 2016
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered. -
Unified ICM/Unified CCE Databases
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and... -
911 Performance Dashboard Beta
The District’s 911 call center is one of the busiest in the country, historically ranking as the 4th busiest center behind those of New York City, Chicago, and Los Angeles. The...
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