IT First Call Resolution Rate

Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.

Data e Risorse

Campo Valore
accessLevel public
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
identifier 6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d
issued 2019-10-31T19:54:54.466991
modified 2019-10-31T19:54:56.373779
publisher OKStateStat
resource-type Dataset
source_datajson_identifier true
source_hash 525516093cabea70ad9d4accf1559417eb334e85
source_schema_version 1.1
Gruppi
  • AmeriGEOSS
  • National Provider
  • North America
Tag
  • amerigeo
  • amerigeoss
  • ckan
  • first-call-resolution
  • geo
  • geoss
  • information-technology
  • it
  • national
  • north-america
  • service-desk
  • united-states
isopen False
license_id notspecified
license_title License not specified
maintainer nucivic
maintainer_email servicedesk@omes.ok.gov
metadata_created 2025-11-22T23:29:15.335271
metadata_modified 2025-11-22T23:29:15.335274
notes <p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>
num_resources 2
num_tags 12
title IT First Call Resolution Rate