MTA Customer Feedback Data: 2014-2019

This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.

Data and Resources

Field Value
accessLevel public
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_@id https://data.ny.gov/data.json
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
identifier https://data.ny.gov/api/views/tppa-s6t6
issued 2020-02-05
landingPage https://data.ny.gov/d/tppa-s6t6
modified 2024-08-13
publisher data.ny.gov
resource-type Dataset
source_datajson_identifier true
source_hash f9128ee2c4ba26440baf3371934c568973a04cf609c9da2e94beeab666303206
source_schema_version 1.1
theme {Transportation}
Groups
  • AmeriGEOSS
  • National Provider
  • North America
Tags
  • AmeriGEO
  • AmeriGEOSS
  • CKAN
  • GEO
  • GEOSS
  • National
  • North America
  • United States
  • bus
  • bus-routes
  • commendations
  • commuter-rail
  • complaints
  • customer-service
  • customers
  • feedback
  • lines
  • lirr
  • long-island-rail-road
  • metro-north
  • metro-north-railroad
  • mnr
  • mta-bus
  • mta-bus-company
  • new-york-city-transit
  • nyct
  • routes
  • sir
  • staten-island-railway
  • subway
  • subway-lines
isopen False
license_id notspecified
license_title License not specified
maintainer NY Open Data
maintainer_email no-reply@data.ny.gov
metadata_created 2025-09-24T19:29:27.202242
metadata_modified 2025-09-24T19:29:27.202252
notes This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.
num_resources 4
num_tags 31
title MTA Customer Feedback Data: 2014-2019