MTA Customer Feedback Performance Metrics: Beginning 2017

This dataset presents customer feedback metrics, including total number of customer complaints and commendations and feedback rates per 100,000 riders, for Subway, Bus, Access-A-Ride, MetroCard, and nonservice issues, as presented in MTA’s monthly report to the Transit and Bus Committee (see https://new.mta.info/transparency/board-andcommittee- meetings). The data covers feedback about New York City Transit operations only at this time.

Data e Risorse

Campo Valore
accessLevel public
catalog_@context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
catalog_@id https://data.ny.gov/data.json
catalog_conformsTo https://project-open-data.cio.gov/v1.1/schema
catalog_describedBy https://project-open-data.cio.gov/v1.1/schema/catalog.json
identifier https://data.ny.gov/api/views/hrau-ksig
issued 2022-03-04
landingPage https://data.ny.gov/d/hrau-ksig
modified 2022-07-27
publisher data.ny.gov
resource-type Dataset
source_datajson_identifier true
source_hash c762068a89c16f1bbdf448e9fb3d770b9fe046ed
source_schema_version 1.1
theme {Transportation}
Gruppi
  • AmeriGEOSS
  • National Provider
  • North America
Tag
  • aar
  • access-a-ride
  • amerigeo
  • amerigeoss
  • bus
  • ckan
  • commendations
  • complaints
  • customer-service
  • feedback
  • geo
  • geoss
  • national
  • north-america
  • nyct
  • paratransit
  • subway
  • united-states
isopen False
license_id notspecified
license_title License not specified
maintainer NY Open Data
maintainer_email no-reply@data.ny.gov
metadata_created 2025-11-21T14:03:23.157800
metadata_modified 2025-11-21T14:03:23.157803
notes This dataset presents customer feedback metrics, including total number of customer complaints and commendations and feedback rates per 100,000 riders, for Subway, Bus, Access-A-Ride, MetroCard, and nonservice issues, as presented in MTA’s monthly report to the Transit and Bus Committee (see https://new.mta.info/transparency/board-andcommittee- meetings). The data covers feedback about New York City Transit operations only at this time.
num_resources 4
num_tags 18
title MTA Customer Feedback Performance Metrics: Beginning 2017