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Open Government Reference Materials
Documents produced by the U.S. Office of Personnel Management (OPM), most by open government personnel in support of OPM's Open Government Plan -
Overall Customer Service Satisfaction - FY 2007 Onward
This dataset provides data at the national level for overall satisfaction of customers who have used one of the main methods for conducting business with the agency: in-person... -
MTA Wi-Fi Locations
The MTA contracts with Transit Wireless WIFI (http://www.transitwirelesswifi.com) to provide WIFI access in its subway locations. Transit Wireless maintains location data where... -
311 Customer Service Requests 2020
This dataset represents the 311 call for service requests which includes service request types and status. -
2.02 Customer Service Satisfaction (dashboard)
This operations dashboard shows historic and current data related to this performance measure.The performance measure dashboard is available at 2.02 Customer Service... -
State of Services Report
A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO executives... -
MTA Customer Feedback Performance Metrics: Beginning 2017
This dataset presents customer feedback metrics, including total number of customer complaints and commendations and feedback rates per 100,000 riders, for Subway, Bus, Access-... -
IT Performance Dashboard: Customer Service Dashboard
The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of... -
Utility Customer Service Performance Indicators: Beginning 2009
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis,... -
2.02 Customer Service (detail)
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for... -
Building and Safety Customer Service Request (Closed)
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of... -
MTA Access-A-Ride Call Center Performance: Beginning 2016
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered. -
2.02 Customer Service (summary)
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for... -
2.02 Customer Service (summary)
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for... -
MTA Customer Feedback Data: 2014-2019
This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as... -
Utility Customer Service Performance Indicators: Beginning 2009
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis,...