-
MTA Wi-Fi Locations
The MTA contracts with Transit Wireless WIFI (http://www.transitwirelesswifi.com) to provide WIFI access in its subway locations. Transit Wireless maintains location data where... -
MTA Customer Feedback Performance Metrics: Beginning 2017
This dataset presents customer feedback metrics, including total number of customer complaints and commendations and feedback rates per 100,000 riders, for Subway, Bus, Access-... -
Utility Customer Service Performance Indicators: Beginning 2009
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis,... -
Building and Safety Customer Service Request (Closed)
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of... -
MTA Access-A-Ride Call Center Performance: Beginning 2016
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered. -
MTA Customer Feedback Data: 2014-2019
This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as... -
Utility Customer Service Performance Indicators: Beginning 2009
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis,...